Call 1300 227 007

Built on experience.Driven by results.

At CBS Complete Building Solutions, we understand that making an insurance claim can be stressful and disruptive. Our role is to simplify the process, provide clear communication, and deliver quality repair outcomes that restore your property as quickly as possible.

Licensed & fully insured Triple ISO certified 24/7 make safe Australian owned
Track record
17,262+
repair claims completed since 2018
Make safes
12,738+
emergency responses completed
Experience
50+
years of experience and training
Fallen tree across a tiled roof before reinstatement Tree impact · made safe & reinstated
Coverage
NSW · ACT
QLD · VIC
including CAT events
ISO 9001 Quality - Ashburton certified ISO 45001 Safety - Ashburton certified ISO 14001 Environmental - Ashburton certified
AiBEC Allied SupporterMBA MemberStrata Community Australia NSWCm3 PrequalifiedAltoraPRIME ECO System
What we do

Every trade, one builder

Our focus is on working with our partners to provide the fastest and most effective solution to the insurance client. We undertake a variety of commercial building works, from asset maintenance to remedial work and even commercial fit-outs.

Core service

Insurance repairs

CBS is your premium building insurance repairer, ensuring the insured’s property is seamlessly reinstated to its pre-loss condition. Domestic and commercial building services across the full range of project values, from minor reinstatement works to major construction projects exceeding $10 million. Multi-skilled trades for smaller reinstatements, experienced construction supervisors for complex projects. Effective communication throughout, with projects delivered on time and to budget.

ResidentialCommercialStrataPrestigeMajor lossProjects to $10M+
Storm damaged home before reinstatement

Emergency make safe

At CBS, we offer 24/7 emergency make safe services for residential and commercial properties. We help resolve any unexpected damages caused by natural disasters, vandalism, impact damage or burglary.

Roof tarpingProppingEmergency tradesTree removalGlass & fencingDebris removal

Restoration

CBS and its partners offer restoration services as a key integral part of the insurance claim cycle. In most claims such as fire, flood and sewerage damage, restoration services will be required.

Water extractionStructural dryingSmokeMouldMalicious damage

Strata & remedial

A proven reputation for exceptional diagnostic assessment, investigation and execution, delivering comprehensive remedial solutions for complex and problematic commercial and residential Class 2 buildings.

Registered Class 2Diagnostic assessmentConcrete cancerWater ingress

Reports & assessing

Combining years of knowledge, experience and training, CBS can provide accurate reporting for our partners to help the insurance claims process, with thousands of Australian claims assessed for insurance companies.

Roof reportsFlood testingLeak detection
Commercial building works

Commercial

Improve your commercial space now with CBS.

Facility maintenance

In need of excellent maintenance works for your commercial establishments? CBS takes pride in our maintenance team’s consistency in showcasing impeccable customer service, meeting your needs beyond expectations and providing top-tier repair solutions such as:

Building inspectionsGeneral workAll electricalAll carpentryDemolitionRubbish removalLabour hirePlumbingPainting (touch ups or repaints)Tiling (repairs and new)ConcretingConcrete cancer repairsCleaningLandscapingPlastering/GyprockRepairs

There are a lot of reasons why some of the largest businesses in the world put their trust and loyalty to us. More than just your typical building company, CBS is dedicated to providing you the best, safest and most cost-effective facility services in order to help you gain that lasting positive brand image.

We only use a cutting-edge technology and employ outstanding practices to keep your properties great as new, clean and facilities running smoothly. Our wide array of facility management services include but are not limited to cleanup services, sustainability programs, critical systems management, landscape maintenance, and metal and stone restoration.

Our process: Initial Meeting. CBS team will meet with you to understand the requirements needed and conduct a walkthrough of the site to gain a better understanding of the facilities at the site. Proposal. We will put together a tailored proposal for the maintenance works required at the site. Engagement. Upon agreement of our proposal, our qualified trades will begin the work while ensuring the facilities are managed to the highest level possible. Quote for Works. We will provide quotes for works outside the discussed maintenance work to guarantee that the property is reaching its maximum potential. Review and evaluate. We will review the systems in place and evaluate if there are any further aspects that CBS can work on for the property to achieve its maximum potential.

Remedial

With a proven reputation for exceptional diagnostic assessment, investigation, and execution, CBS delivers comprehensive remedial solutions for complex and problematic commercial and residential Class 2 buildings.

Our team of remedial specialists has been involved in many of Australia’s most significant building remediation projects. As registered Class 2 Building Practitioners, we are qualified to undertake and manage the full scope of remedial construction works in accordance with current legislation, applicable standards, and approved methodologies. We assess, manage, and rectify all forms of building remedial issues, including cracks, structural defects, and water ingress, ensuring defects are properly addressed rather than temporarily treated.

CBS provides end‑to‑end remedial construction services for buildings affected by age‑related deterioration, defective or haphazard construction, environmental exposure, moisture penetration, and structural alterations. Our works are carefully planned, coordinated, and executed using proven construction methodologies to achieve durable, long‑term outcomes.

If you observe cracking, concrete spalling, water ingress, or other signs of building deterioration, contact CBS for a comprehensive assessment and complete remedial solution. Our compliance‑driven, practical approach restores structural integrity, extends the service life of your building, and reduces ongoing maintenance costs, protecting the value of your investment with confidence.

Strata

Are you a Strata Manager or a Property Owner?

Here at CBS, we clearly understand our clients’ needs, highly knowledgeable about body corporate works and greatly experienced in strata works.

We are a licensed and certified building company that can help you with any strata works from large structural projects through to small maintenance jobs.

Being able to bring a wide variety of properties into premium completion, we are reliable and devoted enough to deliver the best strata solution and package for our clients.

With our in-depth experience, thorough understanding of your needs, access to reputable suppliers and advantage in having top quality materials, CBS can assure giving you only the best possible outcome for your project.

Whether it’s strata repairs or maintenance, we can provide you with a free consultation, inspect your property and offer a reasonable quote.

Fitouts

Your fit-out needs and requirements are always in good hands and well-executed on time with CBS.

Our service approach is primarily known for trustworthiness, ethical workmanship and immense level of expertise.

Being able to oversee, work and successfully launch the completion of multiple shops and restaurants, we know the importance of producing top quality customised fit-outs that reflect the brand and culture of the company.

Starting with a comprehensive free consultation and project planning to taking charge of the main fit-out process, we have a keen eye for both internal and external parts and carry out only high quality construction methods such as:

Pre-constructionConstructionPost construction
Make good services

Whether you’re a tenant who has an end of lease obligation or a landlord with pre-lease requirements, CBS can help you in all your make good concerns. We incorporate the latest make good planning, designing and remodeling concepts and procedures to ensure that the space will look great as new; such as:

Complete make goodNew suspended ceilingsBase strip outRepaintingRe-groutingPlasteringCarpet replacementRemoving racksNew lightingKitchen and amenities area refurbishmentSprinkler compliance worksAir conditioning compliance and balancingKey system replacementTiling
Where we work

Areas we cover

Providing solutions across the board, we offer a wide range of residential and commercial services for our clients throughout NSW, ACT, QLD and VIC. Headquartered in Peakhurst, Sydney, and available for CAT events.

Map of Australia highlighting CBS coverage across Queensland, New South Wales, ACT and Victoria
How a claim runs

Our process

Every job follows the same disciplined sequence, and you can see where yours sits at any time.

1

Acknowledgement of work

We will contact the insured within 24 hours of a job being received from insurance builder.

2

Allocation of work to our team

Job will be broken into trade specific parts and allocated to our trades to complete repairs.

3

Complete job management

We will manage the job from start to finish with our highly qualified tradespeople using only premium materials to guarantee a seamless process for you.

4

Completion of works

The CBS team will make sure that all items will be protected, covered and moved if needed to avoid further damages. We pride ourselves on leaving the project site clean and tidy.

5

Project completion

Our extraordinary team will obtain final sign offs for work that has been completed. Moreover, we will ask for any feedback that you have in order to help us ensure consistent, high quality workmanship.

Who we work with

Built for owners. Trusted by insurers.

Property owners & strata

Your claim, handled properly

  • Effective communication throughout the repairs
  • Easily identify any issues and delays for immediate report to all concerned parties
  • Work with the best trades to ensure the highest quality of repair works
  • Deliver the complete project within the minimum timeframe and to budget
  • Guarantee client satisfaction through our detailed, organised and fast action
  • Focus on getting the occupants back on track as soon as possible

CBS have stringent occupational health and safety procedures in place. We are committed to providing a safe workplace whilst making sure that none of our business actions compromise our commitment to health and safety.

Insurers, adjusters & brokers

Scopes you can rely on

  • Detailed scope of works with supporting photos
  • Damage and full roof reporting to support accurate scoping
  • Live dashboards aligned to insurer KPIs via PRIME ECO System
  • Cm3 and Altora verified trade compliance, visible in real time
  • An end-to-end model that reduces claims life and claims cost
  • Ability to organise all trades and services
  • Effective communication between all parties related to claim
Who we are

About us

Our values, communication and client focus are what separate us from the others.

Complete Building Solutions is a team of highly skilled, licensed and insured builders based in New South Wales. CBS focuses on our values, clear and concise communication to our customers to ensure their needs are completely met and fulfilled. We only employ the highest quality tradesmen to ensure every job is completed to the high standard we have become renowned for.

With a strong emphasis on safety, CBS continuously strives to be at the forefront of safety in the industry. We aim to consistently create and promote a safe culture of work and ensuring that all our team goes home the same way they arrived.

Working in the insurance industry we understand the importance to deliver results, communicate with all involved parties and ensure the property is reinstated to its original state as close as possible while working within a set time frame.

Our values

Safety

Safety is at the forefront of who we are and is backed by our Safety Management Program. We instill this value in our staff and contractors.

Quality

Quality is CBS. Driven by our Quality Assurance Program, we are all about exceeding our clients’ expectations.

Service delivery

We are here to assist our clients and stakeholders through the insurance claim process. You can always trust our team to deliver a quality outcome.

Clear communication

Clear and prompt communication is key to delivering results. We communicate regularly to all stakeholders involved across the board.

Sustainability

At CBS, we are committed to sustainability. We improve our environmental performance through our efficient use of resources and reduction of waste.

Successful partnerships

We value and respect all our partnerships. We build lasting relationships with our partners, contractors and customers who share the same values.

Anthony Caroisi, Managing Director
Leadership & compliance
“Every job, regardless of size, gets the same focus on safety, professionalism and reliable outcomes for our clients and the communities we serve.”
Anthony CaroisiManaging Director · AiBEC Allied Supporter Advisory Board · MBA Inner West Division Board
ISO 9001 Quality - Ashburton certified ISO 45001 Safety - Ashburton certified ISO 14001 Environmental - Ashburton certified
Company profile

Our capability statement

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CBS Complete Building Solutions capability statement cover

Your copy is on its way

The capability statement is downloading now. We have also prepared a follow-up email, press send so our team can stay in touch.

Client feedback

Latest reviews

Hear from our previous clients.

…how pleased we are with the way Anthony Caroisi from CBS Complete Building Solutions has handled our claim… Anthony's organisation with his team of tradesmen has been excellent. We found him very professional in his position.

KK
Ken & KerrieKincumber

The team makes communication a priority, not only to myself but to the clients as well, which in turn helps me to efficiently manage my workload. I highly recommend CBS as capable insurance builders who deliver projects on time, and to the scope with no fuss.

J
JohnPublished review

CBS conducted insurance repairs to my roof, the crew involved were great from start to finish, communicating throughout the whole process with minimal disruption to myself and my family. The job was completed ahead of schedule and our place was left clean and tidy.

R
RichardBlacket
So you’ve made an insurance claim?

What happens next?

Once your insurer appoints CBS Complete Building Solutions, our team will begin managing the repair process on behalf of your insurer.

1

Initial contact

After receiving instructions from your insurer, a member of the CBS team will contact you to introduce themselves and discuss the claim.

We will gather any additional information required and arrange a suitable time to inspect the property.

2

Assessment & inspection

One of our experienced Assessors or Supervisors will attend the property to:

  • Assess the damage
  • Confirm claim details
  • Review repair requirements
  • Capture photographs and documentation
  • Prepare a Scope of Works

This information will then be submitted to the insurer for review and approval.

3

Repair approval

Once approval is received from your insurer, your CBS Repair Coordinator will contact you to discuss:

  • Repair program
  • Trade scheduling
  • Site access requirements
  • Expected timeframes

Throughout the repair process, we will keep you informed every step of the way.

4

Repair works

Our qualified trades and project management team will undertake the approved repairs in accordance with the agreed Scope of Works.

We pride ourselves on:

  • Clear communication
  • Professional workmanship
  • Safety-first delivery
  • Quality outcomes
  • Respectful customer service
5

Completion & handover

Upon completion, final quality assurance inspections will be undertaken.

Once all repairs are finalised:

  • A completion inspection is completed
  • Any outstanding items are addressed
  • Warranty information is provided
  • The claim is closed

Our commitment continues beyond completion, and our team remains available should any concerns arise.

Get started

Contact us

Contact us today for all your insurance and commercial needs! Please fill in the details below and we will be in touch with you as soon as possible.

Phone1300 227 007
Emailadmin@cbs-aus.com.au
OfficeUnit 41, 55 Norman Street, Peakhurst NSW 2210
Service areaNSW · ACT · QLD · VIC, including CAT events
AccreditationISO 9001 · ISO 14001 · ISO 45001 · Licensed & insured
Builder licencesNSW 341232C · QLD 15417457 · ACT 2024102

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